Cleaning Rates
Our pricing is determined at the time of your estimate based on your home's square footage and the details you provide.
Initial Cleaning
If the cleaning takes longer than expected, we will notify you. You can choose to extend the cleaning time at our standard hourly rate or prioritize specific tasks within the scheduled time.
Recurring Cleaning
Recurring cleanings are charged at a flat rate per visit. If we consistently exceed or fall short of the allotted time, we will discuss adjustments with you.
Rate Adjustments
Rates are reviewed annually. If changes are needed, we will provide advance notice.
Preparing for Your Cleaning
To ensure efficient service, please tidy up before our arrival by putting away toys, clothing, trash, and cluttered items. This allows us to focus on cleaning rather than tidying.
Your Assigned Cleaner
While we strive to assign a consistent cleaner, this may not always be possible.
We will notify you via text if a different cleaner will be servicing your home.
If you prefer the same cleaner each visit, please inform our office, and we will make a note of your request.
If your preferred cleaner is unavailable, we will notify you and offer the option to skip the cleaning.
Cleaning vs. Restoration
Cleaning can significantly improve the appearance of your home, but it may not restore surfaces to their original state. Stains from hard water buildup, deep-seated mold, or years of wear may not be fully removable. However, we guarantee your home will be thoroughly cleaned.
Feedback & Quality Control
We value your feedback and encourage you to share your experience to help us maintain high-quality service.
Our quality manager conducts routine inspections to ensure excellence.
If an inspection is scheduled, it will take place at the end of your cleaning.
Pets
We love pets! However, for safety, please secure any animals that may show signs of aggression. Note that we do not clean pet accidents.
Cancellations & Rescheduling
A $60 fee applies for cancellations or reschedules made less than 48 business hours before your appointment.
Our business hours are Monday – Friday, 8 a.m. – 5 p.m.
Illness & COVID Precautions
If anyone in your home is sick or contagious, please notify us in advance.
If someone in the home has COVID and is quarantining, we will need to reschedule the cleaning.
Inclement Weather
In cases of severe weather, employee safety is our priority. We will notify you as soon as possible of any scheduling changes.
Payments
Payment is due at the time of service.
We accept cash, checks, and major credit cards.
A credit card must be kept on file, even if paying with cash or check.
Damage & Breakage Policy
While we handle your belongings with care, accidents can happen.
Damage: If we accidentally damage something, notify us within 48 hours. We will inspect the issue and arrange for repair or replacement if it was our responsibility.
Breakage: Some fragile or unstable items (e.g., unsecured pictures, delicate figurines, or loose-lid bottles) are prone to accidents.
We cannot take responsibility for pre-existing risks.
If we break an item, we will replace or repair it for up to $100.
Please move high-value or fragile items ($100+) to a safe location before your cleaning.
Employee Solicitation Policy
We invest heavily in hiring and training our cleaners.
Our employees sign a non-compete agreement and cannot offer private cleaning services.
If a cleaner approaches you about working independently, please inform our office.
If a client solicits an employee for private hire, service will be terminated immediately.
We Appreciate Your Business!
We take great pride in caring for your home and strive to exceed your expectations. If any issues arise, please reach out so we can make it right.
Thank you for trusting us with your home!
Sincerely,
Stride Cleaning